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Tommy Bahama Products.com is part of the global group, BGI Online Enterprises, committed to providing customers with Integrity, Quality and Value. Since our inception in the early 1990's, the commitment to customer satisfaction has been the center point of our business strategy.
We know the power of a satisfied customer and how word of mouth can catapult a company to success. Basically, we try to do what is right, not expediant. This means that we must continually strive to educate, inform and provide clear direction so that the actual experience of purchasing a product or service online is a pleaseant and satisfying experience. This is especially true of the timepiece/watch & fragracne industry. There are many instances of "knock off" products or products that have been "clearanced" on an as-is basis, much to the surprise of the customer when they learn that their warranty does not exist.
In most cases we deal direct with the Manufacturer. This means that you will have access to the most current models and that your warranty is honored directly. In those cases where we purcahse from distributors, you can be assured about their integrity, authorization and willingness to warrant their products.
One of the key aspects of our business is the understanding that our customers want to recieve their products, as described and quickly. To that end we do the following:
All products we represent are fully authorized, authentic and fully warranted. 
exclusively because they have earned our trust over the years, in terms of their respect for the packages they are entrusted with, competitive prices and delivery accuracy. 
has also been a valuable partner and we may use them when they represent the most expedious method of shipment or the most cost effective.Buying a watch, especially a quality timepiece, can particularly be quite an experience for some. If for any reason, you view an item and have questions, issues or need a technical explaination, please contact us. We will do all we can to provide you with the information necessary to make a comfortable decision.
Generally, we ship our products via FedEX and USPS. Both have proven their consistancy, price competitiveness and willingness to work with us and our clients.
Customer satisfaction is more than a claim for us. It is a corporate attitude, taken very seriously.
Customer Care Staff
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